What are the different job priority levels? Select all that apply.

As a CSR, it is your job to send out technicians to your customers based on who was first to have an appointment.

If one of your VIP prospects called you for an emergency, you should…

What priority level is when the job order needs to follow the standard protocol and availability?

In low-priority jobs, you should…

Dispatching strategies are used to deal with a task, problem, or opponent quickly and efficiently.

What is the most common dispatch strategy in most businesses?

This dispatch strategy makes full use of the different attributes of the personnel and dispatches them to a job to which they do best.

Which dispatch strategy is the most recommended to be used in CSR companies?

What is the benefit of using the zone efficiency dispatch strategy? (Select all that apply)

Communication is not just part of customer service; it is the most important part of customer service.

What should you do as a CSR when technicians/contractors become available?

The optimal time to notify prospects that job orders are scheduled for the day is…

What is the best way to tell customers the meeting time for their appointment?

Why proper communication is important in CSR? Select all that apply.

Why is building value important?

Building value not only shows your prospects the steps but also reassures them with the benefits of choosing you over the competition.

Building value towards your prospects will earn only you good feedback from them.